Help Center
Ordering FAQ
Do you provide VAT invoices?
Yes, VAT receipts are supplied with all orders.
I have an EU VAT number, can I order without VAT?
Yes, if you have a valid EU VAT number you can check out without VAT
Where can I enter my discount code?
You will be asked for your code upon checkout.
What is the cut off time for same day despatch?
We aim to despatch all orders placed before 3pm GMT/BST the same working day
Can I amend my order once it has been placed?
If the order has not already despatched, we will try our best to amend the order
Can I place an order over the phone?
Absolutely!
Do you offer wholesale/reseller discounts?
This is available, subject to terms and conditions
Do you offer a price match service?
We'll aim to match our competitor's current UK store or website price.
What is a pre-order?
You can reserve an item which is out of stock by placing a pre-order
Will I be charged immediately for my pre-order?
Yes, we take payment immediately when you checkout
Payment FAQ
What Payment methods do you accept?
We accept VISA and Mastercard payments, Paypal, Amazon Pay and bank transfers.
Do you accept American Express?
We accept payment with American Express by phone only
Will my VAT number be displayed on my invoice?
Yes, if you have given us your VAT number at the time of ordering, your VAT number will be displayed on your invoice.
Do you charge VAT for businesses in the EU?
No, if you have a valid EU VAT number you can check out without VAT
Do you offer interest free credit?
All orders placed on our website are prepaid - if you are a UK business please contact us to apply for payment terms.
Can you offer credit facilities to Schools, Colleges, Universities, NHS facilities and other government establishments?
Yes we can, please contact us to apply.
Can I pay in currencies other than GBP?
Our UK websites only accept GBP however we can accept various currencies
Delivery FAQ
What shipping carriers do you use?
We use DPD Local, My Hermes, Royal Mail, PalletForce and DHL
Do you ship Internationally?
Yes, we ship worldwide with very few restrictions.
Do you offer Same Day delivery?
Yes, we can deliver same day to most UK addresses.
Returns FAQ
Can I return my product?
Yes you can, although terms and conditions do apply.
How long will it take to receive my refund?
Please allow 3-5 working days for your refund to be processed once your goods have been received.
Product FAQ
Can I leave a product review?
Yes absolutely!
How can I get more information on a product featured on the website?
Please email your query to sales@allendale-group.co.uk for our technical specialists to advise.
Company FAQ
What are your business opening hours?
We are open Monday to Thursday 9am - 5:30pm and Friday 8am - 4:30pm.
I have been unable to find an answer to my question, how can I contact you?
Please call us on +44 (0)1992 450780
Account FAQ
I have forgotten my password, how do I log in?
Please click on "Forgotten Password?" and we will email you