A cookie is information stored on your computer, tablet, or phone typically in the form of a text file by a website you visit. It can help identify your device and thus improve your online experience whenever you visit that website. They are used by most major websites including RC Log.
Cookies can be session based (temporary and removed when a browser is closed) or persistent (stay on your computer until manually deleted or a pre-determined duration has elapsed) and are typically used to allow a website to recognise it's users on subsequent visits, or to authorise other designated websites to recognise these users for a particular purpose.
For more general information on cookies please visit the ICO Cookies page.
These cookies support the core functionality of the platform our website uses. For example, without the use of these cookies you would not be able to add products to your basket or sign in to your RC Log website account.
|COOKIE name||COOKIE Description|
|CART||The association with your shopping cart.|
|CATEGORY_INFO||Stores the category info on the page, that allows to display pages more quickly.|
|COMPARE||The items that you have in the Compare Products list.|
|CURRENCY||Your preferred currency|
|CUSTOMER||An encrypted version of your customer id with the store.|
|CUSTOMER_AUTH||An indicator if you are currently logged into the store.|
|CUSTOMER_INFO||An encrypted version of the customer group you belong to.|
|CUSTOMER_SEGMENT_IDS||Stores the Customer Segment ID|
|EXTERNAL_NO_CACHE||A flag, which indicates whether caching is disabled or not.|
|FRONTEND||You sesssion ID on the server.|
|GUEST-VIEW||Allows guests to edit their orders.|
|LAST_CATEGORY||The last category you visited.|
|LAST_PRODUCT||The most recent product you have viewed.|
|NEWMESSAGE||Indicates whether a new message has been received.|
|NO_CACHE||Indicates whether it is allowed to use cache.|
|PERSISTENT_SHOPPING_CART||A link to information about your cart and viewing history if you have asked the site.|
|POLL||The ID of any polls you have recently voted in.|
|POLLN||Information on what polls you have voted on.|
|RECENTLYCOMPARED||The items that you have recently compared.|
|STF||Information on products you have emailed to friends.|
|STORE||The store view or language you have selected.|
|VIEWED_PRODUCT_IDS||The products that you have recently viewed.|
|WISHLIST||An encrypted list of products added to your Wishlist.|
|WISHLIST_CNT||The number of items in your Wishlist.|
Third party cookies
Site analytics cookies
We use Google Analytics to gather (anonymous) user information about the usage of our website in order to improve the customer experience. To prevent your usage of our website being recorded by Google Analytics, please follow the opt-out instructions here.
Our website also uses remarketing technology (Google Remarketing, Facebook, Instagram, Twitter, Pinterest) to enable us to show our visitors, who were already interested in our brand and/or our products, advertisements from us on partner websites. Remarketing works by analysing your cookies based on your past browsing behaviour on our website.
Information about how you can opt out of Facebook's use of ad targeting is available by visiting Facebook's Ad Preferences.
Social and share tools
If you take the opportunity to share content with friends through social networks such as Facebook and Twitter you may be sent cookies from these websites. We do not control the setting of these cookies, so please check their individual websites for more information about their cookies and how to manage them.
Our live chat widget sets the following cookies:
- CHATSESS to store the Freshdesk Chat ID used to identify a device across visits, and also across a single chat session.
Hotjar is an analytics and feedback tool which helps us to improve the usability of our site. Hotjar sets persistent cookies for analytics purposes and to display the correct content to our visitors. You can read about what cookies are stored by visiting Hotjar's website. Hotjar can also record visitor information including mouse clicks and movements, scrolling activity and user input on our website (for example on the search box) - this information is anonymous. Recordings are automatically destroyed after 365 days.
You can opt out of Hotjar collecting your information at any time by following these instructions.
To make the best use of our website, on whichever device you use, you will need to make sure your web browser is set to accept cookies. You can control the cookies that RC Log sets on your device using the Cookie Settings page.
You can also modify your browser's cookie settings at any time to enable or disable cookies for some or all websites.
Please see a list below of the most common browser's and a corresponding link for more information on how to manage their individual cookie settings:
Do not track
Do Not Track (DNT) is a feature offered by some browsers. With this option enabled, your browser sends a signal to websites to request that your browsing is not tracked, for example by third party ad networks, social networks or analytics companies. At present there is no industry-wide agreement on how these requests should be managed so our website does not currently respond to DNT requests. We continue to monitor the DNT proposal and aim to implement and respond appropriately to these requests in future. Third party cookies may acknowledge the DNT request appropriately.
Last updated: Monday 30th November 2020